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Psychometric properties of the Press Ganey® Outpatient Medical Practice Survey

Overview of attention for article published in Health and Quality of Life Outcomes, February 2017
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About this Attention Score

  • Good Attention Score compared to outputs of the same age (70th percentile)
  • Good Attention Score compared to outputs of the same age and source (78th percentile)

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2 X users
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1 Facebook page
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1 Wikipedia page
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1 Redditor

Citations

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87 Dimensions

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67 Mendeley
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Title
Psychometric properties of the Press Ganey® Outpatient Medical Practice Survey
Published in
Health and Quality of Life Outcomes, February 2017
DOI 10.1186/s12955-017-0610-3
Pubmed ID
Authors

Angela P. Presson, Chong Zhang, Amir M. Abtahi, Jacob Kean, Man Hung, Andrew R. Tyser

Abstract

The Press Ganey® Medical Practice Survey ("Press Ganey® survey") is a patient-reported questionnaire commonly used to measure patient satisfaction with outpatient health care in the United States. Our objective was to evaluate the reliability and validity of the Press Ganey® survey in a single institution setting. We analyzed surveys from 34,503 unique respondents seen by 624 providers from 47 specialties and 94 clinics at the University of Utah in 2013. The University of Utah is a health care system that provides primary through tertiary care for over 200 medical specialties. Surveys were administered online. The Press Ganey® survey consisted of 24 items organized into 6 scales: Access (4 items), Moving Through the Visit (2), Nurse Assistant (2), Care Provider (10), Personal Issues (4) and Overall Assessment (2). Missingness, ceiling and floor rates were summarized. Cronbach's alpha was used to evaluate internal consistency reliability. Confirmatory factor analysis was used to assess convergent and discriminant validities. Missingness was 0.01% for the total score and ranged from 0.8 to 11.4% across items. The ceiling rate was high at 29.3% for the total score, and ranged from 55.4 to 84.1% across items. Floor rates were 0.01% for the total score, and ranged from 0.1 to 2.1% across items. Internal consistency reliability ranged from 0.79 to 0.96, and item-scale correlations ranged from 0.49 to 0.9. Confirmatory factor analysis supported convergent and discriminant validities. The Press Ganey® survey demonstrated suitable psychometric properties for most metrics. However, the high ceiling rate can have a notable impact on quarterly percentile scores within our institution. Multi-institutional studies of the Press Ganey® survey are needed to inform administrative decision making and institution reimbursement decisions based on this survey.

X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 67 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 67 100%

Demographic breakdown

Readers by professional status Count As %
Student > Doctoral Student 10 15%
Student > Master 8 12%
Other 6 9%
Researcher 6 9%
Professor > Associate Professor 6 9%
Other 11 16%
Unknown 20 30%
Readers by discipline Count As %
Medicine and Dentistry 22 33%
Business, Management and Accounting 4 6%
Nursing and Health Professions 4 6%
Biochemistry, Genetics and Molecular Biology 3 4%
Social Sciences 3 4%
Other 4 6%
Unknown 27 40%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 5. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 26 October 2018.
All research outputs
#6,333,293
of 22,953,506 outputs
Outputs from Health and Quality of Life Outcomes
#734
of 2,180 outputs
Outputs of similar age
#122,399
of 422,694 outputs
Outputs of similar age from Health and Quality of Life Outcomes
#11
of 55 outputs
Altmetric has tracked 22,953,506 research outputs across all sources so far. This one has received more attention than most of these and is in the 72nd percentile.
So far Altmetric has tracked 2,180 research outputs from this source. They typically receive a little more attention than average, with a mean Attention Score of 5.5. This one has gotten more attention than average, scoring higher than 66% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 422,694 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 70% of its contemporaries.
We're also able to compare this research output to 55 others from the same source and published within six weeks on either side of this one. This one has done well, scoring higher than 78% of its contemporaries.