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It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data

Overview of attention for article published in BMC Health Services Research, April 2014
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About this Attention Score

  • Above-average Attention Score compared to outputs of the same age (54th percentile)
  • Above-average Attention Score compared to outputs of the same age and source (55th percentile)

Mentioned by

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7 X users

Citations

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12 Dimensions

Readers on

mendeley
38 Mendeley
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Title
It takes patience and persistence to get negative feedback about patients’ experiences: a secondary analysis of national inpatient survey data
Published in
BMC Health Services Research, April 2014
DOI 10.1186/1472-6963-14-153
Pubmed ID
Authors

David N Barron, Elizabeth West, Rachel Reeves, Denise Hawkes

Abstract

Patient experience surveys are increasingly used to gain information about the quality of healthcare. This paper investigates whether patients who respond before and after reminders to a large national survey of inpatient experience differ in systematic ways in how they evaluate the care they received.

X Demographics

X Demographics

The data shown below were collected from the profiles of 7 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 38 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
New Zealand 1 3%
Unknown 37 97%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 7 18%
Researcher 6 16%
Student > Master 5 13%
Professor 4 11%
Unspecified 3 8%
Other 3 8%
Unknown 10 26%
Readers by discipline Count As %
Medicine and Dentistry 8 21%
Nursing and Health Professions 5 13%
Social Sciences 4 11%
Unspecified 3 8%
Business, Management and Accounting 2 5%
Other 4 11%
Unknown 12 32%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 3. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 04 December 2015.
All research outputs
#7,443,503
of 22,753,345 outputs
Outputs from BMC Health Services Research
#3,688
of 7,616 outputs
Outputs of similar age
#74,197
of 226,135 outputs
Outputs of similar age from BMC Health Services Research
#55
of 138 outputs
Altmetric has tracked 22,753,345 research outputs across all sources so far. This one is in the 44th percentile – i.e., 44% of other outputs scored the same or lower than it.
So far Altmetric has tracked 7,616 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 7.7. This one is in the 46th percentile – i.e., 46% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 226,135 tracked outputs that were published within six weeks on either side of this one in any source. This one has gotten more attention than average, scoring higher than 54% of its contemporaries.
We're also able to compare this research output to 138 others from the same source and published within six weeks on either side of this one. This one has gotten more attention than average, scoring higher than 55% of its contemporaries.