Title |
Facilitated patient experience feedback can improve nursing care: a pilot study for a phase III cluster randomised controlled trial
|
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Published in |
BMC Health Services Research, July 2013
|
DOI | 10.1186/1472-6963-13-259 |
Pubmed ID | |
Authors |
Rachel Reeves, Elizabeth West, David Barron |
Abstract |
England's extensive NHS patient survey programme has not fulfilled government promises of widespread improvements in patients' experiences, and media reports of poor nursing care in NHS hospitals are increasingly common. Impediments to the surveys' impact on the quality of nursing care may include: the fact that they are not ward-specific, so nurses claim "that doesn't happen on my ward"; nurses' scepticism about the relevance of patient feedback to their practice; and lack of prompt communication of results. The surveys' impact could be increased by: conducting ward-specific surveys; returning results to ward staff more quickly; including patients' written comments in reports; and offering nurses an opportunity to discuss the feedback. Very few randomised trials have been conducted to test the effectiveness of patient feedback on quality improvement and there have been few, if any, published trials of ward-specific patient surveys. |
X Demographics
Geographical breakdown
Country | Count | As % |
---|---|---|
United Kingdom | 1 | 50% |
Unknown | 1 | 50% |
Demographic breakdown
Type | Count | As % |
---|---|---|
Scientists | 1 | 50% |
Practitioners (doctors, other healthcare professionals) | 1 | 50% |
Mendeley readers
Geographical breakdown
Country | Count | As % |
---|---|---|
United Kingdom | 1 | <1% |
Spain | 1 | <1% |
Unknown | 104 | 98% |
Demographic breakdown
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 17 | 16% |
Student > Master | 16 | 15% |
Student > Bachelor | 15 | 14% |
Researcher | 12 | 11% |
Student > Doctoral Student | 5 | 5% |
Other | 16 | 15% |
Unknown | 25 | 24% |
Readers by discipline | Count | As % |
---|---|---|
Medicine and Dentistry | 22 | 21% |
Nursing and Health Professions | 18 | 17% |
Social Sciences | 9 | 8% |
Business, Management and Accounting | 8 | 8% |
Psychology | 5 | 5% |
Other | 16 | 15% |
Unknown | 28 | 26% |