@Dr_Ellie While there are cases where individual patients have impossible expectations, we should also recognise that the NHS offers "choices" that are not experienced as choices, e.g.: https://t.co/WMlozrKmCc
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@Smitchalot @inductivestep Choice, while sacrosanct as an idea, is illusory in much of how the NHS works, e.g. http://t.co/pxzGsCxY57
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Does Choose & Book fail to deliver the expected choice to patients? http://t.co/pxzGsCgmGx #bmcmedicalinformaticsanddecisionmaking
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Does Choose & Book fail to deliver the expected choice to patients? A survey of patients' experi... http://t.co/1sS1Xy4yKC #HealthIT