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Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study

Overview of attention for article published in BMC Health Services Research, March 2014
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4 X users

Citations

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7 Dimensions

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42 Mendeley
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Title
Developing and implementing a service charter for an integrated regional stroke service: an exploratory case study
Published in
BMC Health Services Research, March 2014
DOI 10.1186/1472-6963-14-141
Pubmed ID
Authors

Jean-Pierre Thomassen, Kees Ahaus, Steven Van de Walle

Abstract

Based on practices in commercial organizations and public services, healthcare organizations are using service charters to inform patients about the quality of service they can expect and to increase patient-centeredness. In the Netherlands, an integrated regional stroke service involving five organizations has developed and implemented a single service charter. The purpose of this study is to determine the organizational enablers for the effective development and implementation of this service charter.

X Demographics

X Demographics

The data shown below were collected from the profiles of 4 X users who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 42 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
United Kingdom 1 2%
United States 1 2%
Unknown 40 95%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 8 19%
Researcher 7 17%
Student > Master 6 14%
Other 3 7%
Librarian 3 7%
Other 8 19%
Unknown 7 17%
Readers by discipline Count As %
Medicine and Dentistry 8 19%
Social Sciences 7 17%
Nursing and Health Professions 6 14%
Business, Management and Accounting 4 10%
Engineering 2 5%
Other 7 17%
Unknown 8 19%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 2. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 03 July 2014.
All research outputs
#14,708,472
of 24,667,989 outputs
Outputs from BMC Health Services Research
#5,090
of 8,343 outputs
Outputs of similar age
#115,663
of 230,379 outputs
Outputs of similar age from BMC Health Services Research
#78
of 137 outputs
Altmetric has tracked 24,667,989 research outputs across all sources so far. This one is in the 39th percentile – i.e., 39% of other outputs scored the same or lower than it.
So far Altmetric has tracked 8,343 research outputs from this source. They typically receive more attention than average, with a mean Attention Score of 8.2. This one is in the 36th percentile – i.e., 36% of its peers scored the same or lower than it.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 230,379 tracked outputs that were published within six weeks on either side of this one in any source. This one is in the 48th percentile – i.e., 48% of its contemporaries scored the same or lower than it.
We're also able to compare this research output to 137 others from the same source and published within six weeks on either side of this one. This one is in the 41st percentile – i.e., 41% of its contemporaries scored the same or lower than it.