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A contrast between DEMATEL-ANP and ANP methods for six sigma project selection: a case study in healthcare industry

Overview of attention for article published in BMC Medical Informatics and Decision Making, September 2015
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Title
A contrast between DEMATEL-ANP and ANP methods for six sigma project selection: a case study in healthcare industry
Published in
BMC Medical Informatics and Decision Making, September 2015
DOI 10.1186/1472-6947-15-s3-s3
Pubmed ID
Authors

Miguel A Ortíz, Heriberto A Felizzola, Santiago Nieto Isaza

Abstract

The project selection process is a crucial step for healthcare organizations at the moment of implementing six sigma programs in both administrative and caring processes. However, six-sigma project selection is often defined as a decision making process with interaction and feedback between criteria; so that it is necessary to explore different methods to help healthcare companies to determine the Six-sigma projects that provide the maximum benefits. This paper describes the application of both ANP (Analytic Network process) and DEMATEL (Decision Making trial and evaluation laboratory)-ANP in a public medical centre to establish the most suitable six sigma project and finally, these methods were compared to evaluate their performance in the decision making process. ANP and DEMATEL-ANP were used to evaluate 6 six sigma project alternatives under an evaluation model composed by 3 strategies, 4 criteria and 15 sub-criteria. Judgement matrixes were completed by the six sigma team whose participants worked in different departments of the medical centre. The improving of care opportunity in obstetric outpatients was elected as the most suitable six sigma project with a score of 0,117 as contribution to the organization goals. DEMATEL-ANP performed better at decision making process since it reduced the error probability due to interactions and feedback. ANP and DEMATEL-ANP effectively supported six sigma project selection processes, helping to create a complete framework that guarantees the prioritization of projects that provide maximum benefits to healthcare organizations. As DEMATEL- ANP performed better, it should be used by practitioners involved in decisions related to the implementation of six sigma programs in healthcare sector accompanied by the adequate identification of the evaluation criteria that support the decision making model. Thus, this comparative study contributes to choosing more effective approaches in this field. Suggestions of further work are also proposed so that these methods can be applied more adequate in six sigma project selection processes in healthcare.

Twitter Demographics

The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 89 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 89 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 19 21%
Student > Master 14 16%
Professor > Associate Professor 7 8%
Student > Bachelor 7 8%
Researcher 6 7%
Other 18 20%
Unknown 18 20%
Readers by discipline Count As %
Engineering 25 28%
Business, Management and Accounting 12 13%
Medicine and Dentistry 7 8%
Nursing and Health Professions 6 7%
Computer Science 3 3%
Other 15 17%
Unknown 21 24%

Attention Score in Context

This research output has an Altmetric Attention Score of 1. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 25 September 2015.
All research outputs
#4,729,314
of 6,401,542 outputs
Outputs from BMC Medical Informatics and Decision Making
#713
of 862 outputs
Outputs of similar age
#138,242
of 201,079 outputs
Outputs of similar age from BMC Medical Informatics and Decision Making
#27
of 30 outputs
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